The One Touch Process
Why Lexus of Berwick
At Lexus of Berwick our focus on continuous improvement ensures we always have our guests in mind. You will find our sales process simple and transparent, where we limit the amount of touch points by introducing our “One Touch” process.
Once you own your vehicle our maintenance program seeks to provide clarity while ensuring you are always kept up to date as to the vehicle’s requirements.
Deliver Amazing – Provide a memorable experience by connecting moments that matter
Our vision is to be the finest Lexus dealership in the country by consistently striving to deliver 100% guest satisfaction to 100% of our guests 100% of the time
- Provide unique peak experiences that enhances knowledge
- Make decisions based on a human centered approach in the spirit of transparency
- Treat each customer as we would treat a guest in our home
- Anticipate the needs of another and the business, even before they arise in the spirit of Omotenashi.