Online Service Booking Terms



Lexus Australia, a division of Toyota Motor Corporation Australia Limited (“Lexus”) and your authorised Lexus dealer, (“Dealer”) (collectively, “We” “Our” or “Us”) offer you the option to book and pay for a service on your Vehicle (including both scheduled and non-scheduled services) online (“Booking”). Our online service booking system lets you book and pay for a service for your Vehicle with your nominated Dealer in your own space and time (“Booking System”). Placing and paying for a Booking via the Booking System is only available to Australian residents aged 18 years and over. By using the Booking System, you agree to the following terms. Before finalising your Booking via the Booking System, you must carefully read and ACCEPT these Terms and the oneLexus Privacy Policy.

By clicking ‘CONFIRM’ and submitting payment of the Fees for your Booking, you become bound by these Terms. If you do not wish to be bound by these Terms, do not click ‘CONFIRM’ and submit payment of the Fees.

Certain laws such as the Competition and Consumer Act 2010 (Cth) and any applicable state-based consumer legislation (“Consumer Laws”) are in place for your protection. They are designed to ensure Our services are provided with due care and skill and are fit for purpose. The Terms do not alter any protection given to you under Consumer Laws.

These Terms form part of the agreement between you and the Dealer for provision of a Booking.


In these Terms:

Additional Items means optional add-ons, services or accessory fitments in addition to your vehicle’s scheduled or non-scheduled service.

Agreement means these Terms and any document expressly referred to in them.

Booking means an online booking made by You for your Vehicle, which may include for a scheduled or non-scheduled service, accessories and/or other Additional Items, through the Booking System available via mobile applications or websites offered by the Dealer and/or Lexus.

Customer means a Lexus customer. Fees means the total price payable, including GST, for the confirmed Booking as displayed online (on the Booking System) or confirmed at the Dealer.

Payment Card means any valid credit card or debit card provided by you.

Personal Information has the same meaning as in the Privacy Act 1988 (Cth).

Terms means these booking and payment terms and conditions.

Vehicle means the vehicle you have made a Booking for.

Booking process

You will be guided through a step-by-step process on the Booking System that enables you to:

  1. select your preferred Dealer;
  2. select items for Booking, including any optional Additional Items;
  3. confirm the Booking; and
  4. pay the Fees online or at the Dealer.

If the Booking consists of a Price on Application (“POA”) item, the Fees may not be eligible for online payment but the Booking itself may still be confirmed.

Selecting your Vehicle’s service

Pricing of the items are displayed on the website and as part of the Booking System.

Selecting your Dealer

You will be required to select your preferred Dealer to complete your Booking.

Confirming Your Booking

Once your Booking is confirmed, you will receive an email from your preferred Dealer detailing next steps.

Once the payment is confirmed, you will receive a separate email from Us attaching the tax invoice with the total price of payment made by You.

Management of your Booking is handled by your preferred Dealer. You acknowledge that any changes to your Booking, including but not limited to rescheduling and/or cancellation, must be made between you and the Dealer. Lexus is not responsible for any agreements made between you and the Dealer in relation to the management of your Booking after your Booking has been confirmed.

Payment Requirements

If you select to pay the Fees online when placing yr Booking directly via the Booking System, Our accepted method of online payment is via a Payment Card – We accept Visa, MasterCard and AMEX.

We use a secure and encrypted online payment gateway (“Stripe”) facilitated by Lexus. You acknowledge that any Payment Card details that you provide in connection with your Booking will be collected via Stripe. Please check Stripe’s website for further information. Payment methods may be subject to change. Lexus is not responsible for any content on Stripe’s website.

If your payment is rejected, you will be invited to RETRY. If your payment is not accepted for any reason, your transaction will be cancelled by Us and you can contact the Dealer who will assist you to complete the Booking over the phone.

Alternatively, if you elect not to pay the Fees online via the Booking System, you can make payment for your Booking at the Dealer.

We reserve the right to amend any pricing errors displayed due to human error, computer malfunction or any other reason.

If your Vehicle requires unexpected work that falls outside the scope of the items included in the Booking, the Dealer will contact you to discuss. Additional items or work required on your Vehicle may have an extra cost. Any extra costs agreed between you and the Dealer are to be paid by you to the Dealer prior to collection of your Vehicle or as otherwise agreed with the Dealer.

Fulfilling your Booking

Once you deliver your Vehicle to your selected Dealer and the Booking is completed by the Dealer, your Dealer will communicate with You to confirm collection of your Vehicle, payment of the Fees and/or any additional amounts (if required), or any further arrangements.

Rescheduling or Cancelling your Booking

Rescheduling your Booking

In the event your Booking needs to be rescheduled by the Dealer for any reason, the Dealer will communicate with you in writing (including by email) or by phone as soon as reasonably practicable prior to the Booking date.

In the event you need to reschedule your Booking, you must contact the Dealer directly. Lexus is not responsible for any agreements made between you and the Dealer.

Cancellation by You

You may cancel your Booking at any time by notifying the Dealer in writing (including by email) or by phone prior to the Booking date.

If the Booking is cancelled by you in the prescribed time and manner, any payments made by you via the Booking System for the Booking (including the Fees) will be refunded in full and processed by the Dealer in accordance with Stripe’s process.

Cancellation by Us

The Dealer may cancel your Booking by notifying you either in writing (including by email) or by phone prior to the Booking date.

If the Booking is cancelled by the Dealer, any payments made by you via the Booking System for the Booking (including the Fees) will be refunded in full and processed by the Dealer in accordance with Stripe’s process.


The Personal Information collected in connection with your Booking is collected by Lexus. The Personal Information collected by Lexus will be handled in accordance with Lexus’ Privacy Policy. A copy of Lexus’ Privacy Policy can be accessed at The terms of Lexus’ Privacy Policy, as updated from time to time are incorporated into these Terms by reference.

Intellectual property

All information contained in this website is protected by copyright and all of the intellectual property rights in and to the Booking System belongs to Lexus and Lexus’ licensors.

You are not permitted to copy, distribute, modify, create derivative works, download, store, transmit or reproduce any of the material, including but not limited to images, text or other content, from this website or the Booking System without Lexus’ prior written consent, except as follows:

  1. you may print or download pages of the website for your own personal, non-commercial use and not for further reproduction, publication, or distribution;
  2. your computer may temporarily store copies of such materials in RAM incidental to your accessing and viewing those materials; and
  3. you may store files that are automatically cached by your web browser for display enhancement purposes.


All warranties and conditions are expressly excluded from these Terms to the maximum extent permitted by law. Any liability that Lexus cannot by law exclude in respect of goods and services is limited, where permitted by law, to supplying, or paying the cost of supplying, the goods and services again or repairing, or paying the costs of repairing, the goods, at Lexus' option.

Lexus, the Dealer, Toyota Motor Corporation and their officers, employees, contractors and agents will not be liable to you, your authorised representative or anyone else for any direct, indirect, incidental or consequential loss of any nature caused by, or any claim which is not attributable (directly or indirectly) to the performance, the failure to perform or the delay in performance of the obligations of Lexus under these Terms. In all other circumstances, liability will be limited to the maximum amount allowable by law.


This Agreement is governed by and must be construed in accordance with the laws in the State of the Victoria, Australia. You and Lexus submit to the exclusive jurisdiction of the courts of Victoria, and courts competent to determine appeals from those courts, with respect to any proceedings that may be brought at any time relating to this Agreement and these Terms. Neither Lexus nor you will object to the exercise of jurisdiction of those courts on any basis.

Lexus may engage third parties to supply services for it in connection with the Booking System. However, the engagement of third parties under this clause will not affect Lexus’ rights and obligations under these Terms.

Failure by either you or Lexus to enforce a particular term or condition does not constitute a waiver of that term or condition.

In the event of any inconsistency between these Terms and terms and conditions contained in any other material relating to the Booking System, these Terms will prevail to the extent of any inconsistency.

Lexus may assign or transfer its rights and obligations under these Terms to another organisation, but this will not affect your rights or Lexus’ obligations under this Agreement or these Terms.

Contacting Us

If you have a question, problem or complaint or need to contact us for any other reason, please contact the Dealer.

Last Updated: 1 May 2024


To view the Lexus website, please use one of the browsers listed below.